THE MULTI-CHANNEL CONSUMER IN COSTA RICA Co-Authored with Lauren Freedman, the e-tailing group
E-COMMERCE IN COSTA RICA Co-Authored with PROSIC, University of Costa Rica
Discovering data insights to drive strategic value across the user journey and operationalizing these insights into value-generating business processes.
About
Experienced in successfully implementing data-driven customer-centric strategies to generate multichannel growth, improve conversion-rate optimization (CRO), enhance user experience (UX) design, and deploy effective marketing programs both on B2C and B2B contexts.
Guiding the adoption of new technological solutions involving cross-disciplinary teams, strategic processes, and integrated technology.
Educating end-user and project team audiences spread across multiple countries to ensure successful technological adoption.
Multichannel & Mobile Marketing Direct Marketing Association ~ Certificate
'03
Strategic Marketing INCAE Business School (Costa Rica) ~ Certificate
Training
'23~'24;DataCamp, LinkedIn, Coursera, Atlassian U: Ongoing Professional Education Program ~ Virtual [Data Ethics, Data Quality, Data Governance, SQL, Python, Jira Scrum Project Management, Confluence Fundamentals]
'22~'24;American Marketing Association: Ongoing Professional Education Program ~ Virtual [Digital Marketing, SEO, Data & Analytics, Content & AI]
'22;Latin-American Artificial Intelligence & Arts Biennale ~ CDMX, Mexico
'10/'11;Email Evolution Conference ~ San Jose, CA / Miami, FL
'08;Direct Marketing Association Conference ~ Las Vegas, NV
'08;Online Marketing Summit ~ San Diego, CA
'05/'06/'07;Internet Retailer Conference - Chicago, IL/ Chicago, IL/ San Jose, CA
'02~'03;Unisys Central America: Project Management Institute (PMI) Certification Program
Marketing Technology, Email Marketing, Deliverability, SEO, Ad Networks, Social Media, Influencer Marketing, Marketing Automation, Conversion Optimization (CRO), Marketing Attribution, Augmented Reality
Marketing
Customer Data Platforms, Database Management, Data Collection, Data Warehousing/ ETL, Data Enrichment, Data Analytics, Multivariate Statistics, Data Reporting, A/B Testing, Data Modeling, Data Visualization
Data Science
Generative Artificial Intelligence, Machine Learning, Prompt Engineering, AI Chatbots
Amazon Web Services (AWS), Google Cloud Platform (GCP)
— Cybersecurity & Compliance
Cloudflare, Norton, McAfee, Astra PCI Compliance, Microsoft GDPR Assessment
Endorsements & Awards
Sébastien Bouschon
Max has been of tremendous value in our Digital Strategy definition and implementation. He's extremely knowledgeable and keeps on learning about all the new trends and tools. He also clearly understood our needs to build up some concrete and efficient solutions. Highly recommended.
Anabella Rodríguez
I worked with Max for six years with different brands, his work is excellent. Has a lot of initiative and creativity.
Sales & Marketing Manager L’Occitane Costa Rica & Panama
Datapalooza Hackathlon
Project Gallery selection of my CLIMA [Client-Linked Integration of Meteorological Activity] submission, where real-time weather data captured via Arduino sensors tailors store offers, enhancing customer engagement and boosting sales efficiency via Twilio Segment, Databricks, AWS & Edge Impulse.
Excellence Award
I was part of the team that won the "Award for Excellence" for strategic planning and execution of multichannel marketing during 2015. The positive impact generated on brand credibility by being involved with the customer throughout their entire life cycle stood out.