Selected work

Complex mandates, made operational.

These are not tool showcases. Each case begins with business pressure and follows the work through operating design, technical architecture, delivery, and measurable evidence.

Program rescueCustomer dataCommerce systemsAI readiness
01Enterprise pharma · Governance · AI readiness

Novartis

From multi-year stall to an audit-ready channel governance operating system

A compressed transformation program that gave a compliance-sensitive initiative clear gates, ownership, evidence discipline, and a practical path toward agentic assistance.

NovartisMicrosoft
4 monthsto deliver the operating foundation
60+US brand teams aligned
10SOPs in the governance compendium
02Customer data · Compliance · Activation

Farmers Insurance · via Capgemini

Real-time suppression and consent logic across 9M+ customer records

An urgent customer-data sprint connecting consent, identity, activation, and measurement across a complex enterprise stack.

Farmers InsuranceCapgeminiTwilio SegmentSnowflake
9M+customer records in the suppression pipeline
20+concurrent workstreams structured
Real timesuppression and ad-platform activation
03B2B SaaS · Revenue systems · AI acceleration

Verix.io

A MarTech operating system rebuilt from CRM taxonomy to activation

Two iterative engagements spanning HubSpot architecture, enrichment, campaign execution, cross-platform measurement, and an agentic outbound roadmap.

HubSpotVerixCustomer.ioMixpanel
3,385 → 8,028enriched contacts in one quarter
30K+contacts in the campaign audience
26%+open rates on warm segments
04eCommerce · Product · Lifecycle · Marketplaces

Wain.cr + 1-800-Bakery.com

Full-stack commerce systems that compound growth

Two operator contexts show the same pattern at different scales: connect product, data, lifecycle, and marketplace execution so growth does not depend on isolated campaigns.

ShopifyWain1-800-BakeryTwilio Segment
+136%Wain visits in the 2024 system
+119%Wain purchaser conversion
+94.14%1-800-Bakery B2C sales
Evidence standard

Metrics are drawn from Max’s current résumé and approved case-study materials. Named professional context is shown where it strengthens evaluation; confidential client artifacts and direct personal contact details remain private.